How to Deliver Wedding Videos

I received the following questions via my Instagram direct message from a very dear-follower & photographer-friend of mine. I thought to myself, this questions needs to be addressed on the blog so those who have been searching and/or may search for it later in future can find the answers.

She asked: “How do you deal with videography part of the business?
1. Should the video footage be given for selection? (sometimes clients need changes in the final video).
2. How the final edited video should be given to the clients (on a DVD,USB)? Because mostly they end up coming after a year or so that the dvd got broken or it isn’t working due to this-&-that reason.”

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Here is my answer:

Firstly, I very strongly believe in putting the best foot forward first!
I show the perfectly curated and edited version of the video to the client for mainly 2 reasons: (a) to avoid confusion with so much raw footage and save time – both mine & client’s and (b) they see the best clips along with transitions & music overlay directly.

During the past 6 years of my business, may be only 3 clients have requested for a specific clip/person to be removed. If a request like that comes across, I make sure the changes are done as per the client’s demand as she’s the one who has to watch-&-live with the video, not me. So I make sure its how she wants her memories to be.

Secondly, in order to grow your business, keep up (if not ahead) with the ever-so-evolving technology. I used to give DVDs to clients. When several of them told me that their new laptops don’t have DVD players, I invested in custom made USBs with my logo printed and started delivering those. So far, 16GB USBs have been working fine for me. When a client has video+crane package, I provide them 2+ USBs so it holds up all the data.


Now, last but certainly not the least, before you deliver the USB or even show the client the edited version of the video, make sure you communicate (yes, bold-ly) with the client during the wedding timeline consultation. Ask questions & listen carefully to the bride. Also set her expectations so she knows that she’ll be (a) receiving the edited video directly (b) on a USB (c) and is responsible for backups. If she wants things/process otherwise, she’ll tell you so in advance!

I hope you gratify your clients with your exceptional communication, work, delivery process, & customer service ♥️

Stay Fabulous,
~ Rima

P.S. Thank you for reading until the end. Here is my ((( virtual hug 🤗 ))) for you. If this post sparked new ideas or helped you think differently in any way, do share your thoughts in the comments below.

How to Deal with Unsatisfied Clients

Dear Rima

I need your very straight advice. What if you have a very annoying client who is not satisfied with the photoshop we do for her wedding album? As she saw her cousin’s images that I took, she started to complain that her images is not as good compared to her cousin although her cousin spent way more money on the decoration and other details. What do I do with her??

Please. Please. Give me your advice please!

Sincerely,
Severely Annoyed

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Dear Severely Annoyed,

I know exactly how you feel. The third year of my business, I had a client who just wasn’t happy with her photos. Apparently she didn’t like the curtain color in the room & believe me there were just 2 rooms in her suite. The other one had a huuuuge bed & no space for the couple or my team to stand. I mean, I am a photographer, not the hotel’s interior decorator.

Now that I know better, I’ve become very open about this with the brides and I discuss these details in advance like: its not my style to change the backgrounds of the photos so they let me know if they like one room of the suite better than the other, if they have a preferred face-side, if they have marks/scars that they worry about, etc.

**Here is my advice to you love: you may ask the bride to meet you (or your editor) in person and make the changes exactly how she wants them to be.

At the end of the day, she’s the client and its her wedding photos. I completely understand that some clients are harder to please but I suggest you schedule plenty of time to meet her in person. Meeting her will validate two things: (1) you care and are willing to do anything in your power to make her happy & (2) it’ll fasten up the process and you can finish the albums ASAP.

Always put extra care, be extra polite, and try to be super fast with the clients who may turn out to be not-so-easy. Just so you can finish and deliver their albums in less time.

I hope you stay strong, give a top-notch service to the bride, and take your customer-service to the next level. The best thing will be when this specific bride refers you to her family/friends for your ahmazing service, inshaAllah!

Love,
~ Rima

Should You Turn Away Business?

Hello Photographer Friends,

A follower of mine sent a message on my Instagram asking “if you have a soon to be client and she said that her budget cannot afford your price, will you go with her on her wedding or you will decline her?”

I literally cringed after reading her question! In the past 6 years of my photography business, this has happened way more than I want to admit that a bride really likes my work but can’t afford me. And although it has always been a difficult conversation to navigate, I have managed both – adjusted package and worked cost-to-cost as well as politely & gracefully turned down jobs that didn’t fulfill my brand or covered costs.

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To answer the question in detail, if a wedding photographer should turn away business or not”, here is my advice:

  1. First and foremost, the decision should be based on supply and demand. If the wedding season and/or demand is low, absolutely go for it by adjusting to her budget.
  2. Secondly, if the client hasn’t signed the contract, payment not received, and the date isn’t locked – you are in the negotiation portion of your agreement. My advice is to be honest with her. Explain to her why you are charging what you are charging or make her a new package based on her budget/requirements.
  3. Cover your costs. At all cost! If the bride’s budget will not cover the cost of your travel, videographer, album-designing time, and printing; then its best that you don’t offer those services because you’ll have to pay for them yourself.
  4. Ask questions about other wedding vendors she’s hiring. May be she’s working with a wedding vendor that you have been wanting to work with & that can be an opportunity to grow your business in future (please cover your costs though).
  5. If you decide to turn away the business, go the extra mile and refer her other photographer(s) in your area who may be a better fit for her.

If your heart continues to feel dissatisfied even before signing the contract, the chances are both parties will be left unhappy at the end. It’s a tough conversation to have but I’m sure you’ll find a way to make sure that she’s well taken care of – by you or another wedding photographer.

Best of Luck,
~ Rima